Insurance Australia Group LTD
Location: Perth
Join the largest insurance group in Australia and New Zealand and make a meaningful impact as an Underwriting Support Assistant in Workers Compensation.
Underwriting Support Assistant – Full-Time
Your Role
This role involves managing, coordinating, and addressing tasks in the dedicated Underwriting central inbox within specified timeframes. If you love detail, have great attention to both big and small points, enjoy efficiency, and are focused on contributing to the team’s overall delivery, this could be the role for you.
Key Details
- Type: Permanent full-time
- Work Mode: Hybrid (work from home flexibility)
- Requirements for WFH: High-speed internet connection and a private home office setup
Responsibilities
As an Underwriting Support Assistant, your main responsibilities will include:
- Inbox Management: Efficiently managing and coordinating tasks in the underwriting central inbox, ensuring all inquiries and requests are handled promptly and accurately. This involves sorting through emails, prioritizing tasks, and delegating them to the appropriate team members.
- Attention to Detail: Ensuring that all tasks, both big and small, are addressed with high accuracy and efficiency. This includes double-checking all information for accuracy, following up on outstanding tasks, and ensuring that nothing falls through the cracks.
- Team Contribution: Focusing on supporting the overall delivery of the underwriting team by handling tasks within specified timeframes. This includes assisting with the preparation of underwriting documents, updating records, and providing administrative support to the underwriters.
- Communication: Maintaining clear and professional communication with team members and stakeholders. This involves keeping everyone informed of the status of tasks, providing regular updates, and addressing any issues that arise promptly.
- Documentation: Keeping accurate records of all tasks and activities. This includes maintaining organized files, ensuring that all documents are up-to-date, and providing documentation support for compliance and auditing purposes.
About You
To excel in this role, you should have the following qualities and skills:
- Strong Computer Literacy: Proficiency in Microsoft Office suite (Outlook and Excel) is essential for managing tasks and communication. Familiarity with other software tools and systems used in underwriting and insurance operations will be an advantage.
- Excellent Communication: Strong written and verbal communication skills are crucial for interacting effectively with team members, stakeholders, and clients. The ability to convey information clearly and concisely is essential.
- Attention to Detail: Ability to work in a highly ambiguous and fast-paced environment with a high level of attention to detail. This includes being thorough in reviewing documents, following procedures accurately, and ensuring that all tasks are completed to a high standard.
- Time Management: Excellent time management skills with the ability to prioritize tasks based on work demands. This involves managing multiple tasks simultaneously, setting deadlines, and ensuring that all tasks are completed within the required timeframes.
- Proactive and Organized: Being proactive, organized, and professional with enthusiasm for working within a team environment. This includes taking initiative to identify and address issues, staying organized to manage workload effectively, and contributing positively to the team.
Application Deadline
Applications close on Tuesday, 09 April 2024.
About Us
IAG is the largest general insurance group in Australia and New Zealand. We’re not just an insurance provider but also a tech and research facility, a hub for climate change experts, and a center for resilience design. We advocate for our customers in every setting, from casual chats over coffee to representing them in the corridors of Parliament and supporting them in the community during life’s toughest moments.
Our Brands
You’ll recognize our brands: NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance, among others. Together, they embody our purpose of making your world safer by helping, supporting ambitions, and making insurance accessible.
Our Commitment
Diversity and Inclusion
We celebrate unique viewpoints shaped by life experiences, cultures, and passions. We genuinely connect with the community, lead with a powerful purpose, and celebrate individuality. Our diverse workforce allows us to draw on a wide range of perspectives and experiences, fostering creativity and innovation.
Indigenous Collaboration
Guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, we collaborate on Indigenous-led solutions to foster growth, resilience, and meaningful change. We are committed to building strong relationships with Indigenous communities and supporting initiatives that promote cultural understanding and inclusion.
Social Responsibility
We are passionate about social issues and sustainability, striving to exceed standards in critical areas, including women in senior leadership, Indigenous empowerment, and creating inclusive environments. Our commitment to social responsibility is reflected in our policies and actions, ensuring that we make a positive impact on society.
Our Workplace
Family-Friendly
Accredited family-friendly workplace committed to providing a safe and supportive space for all employees. We understand the importance of work-life balance and offer flexible working arrangements to support our employees in managing their personal and professional responsibilities.
Flexible
MyFlex program supports you to live life to the fullest. This program offers flexible working hours, remote work options, and other initiatives to help employees achieve a healthy work-life balance. We believe that flexibility is key to maintaining employee well-being and productivity.
Sustainability
Join a net-zero business by 2050. We are committed to reducing our environmental footprint and promoting sustainable practices in all aspects of our operations. This includes initiatives to reduce energy consumption, minimize waste, and promote the use of renewable resources.
Benefits
Financial Growth
Grow your financial future with 13% superannuation as standard. We offer competitive retirement benefits to help our employees plan for their future and achieve financial security.
Insurance Discounts
Access up to 50% off personal insurance, including home and motor insurance. Our employees benefit from exclusive discounts on a range of insurance products, providing valuable savings and peace of mind.
Parental Leave
Welcome Back cash bonus when returning from parental leave. We support our employees in balancing work and family life by offering generous parental leave policies and financial incentives for returning to work.
Partner Discounts
Partner discounts on everyday and special occasion items. Our employees enjoy discounts on a variety of products and services through our partnerships with leading retailers and service providers.
Professional Growth
Grow your career through dynamic secondments. We offer opportunities for career development and progression through secondment programs, allowing employees to gain experience in different roles and areas of the business.
Employee Networks
Join great employee network communities. Our employee networks provide opportunities for connection, support, and professional development, fostering a sense of community and belonging within the organization.
Additional Insights into Your Role
As an Underwriting Support Assistant, you will be at the heart of our underwriting operations. Your role is crucial in ensuring the smooth processing of underwriting tasks and supporting the team to deliver exceptional service.
Day-to-Day Activities
- Task Coordination: Coordinate various tasks within the underwriting team, ensuring they are completed accurately and on time. This involves managing workflows, prioritizing tasks, and collaborating with team members to meet deadlines.
- Communication: Communicate effectively with team members, providing updates on task progress and addressing any issues that arise. Clear and timely communication is essential to ensure that everyone is on the same page and tasks are completed efficiently.
- Document Management: Manage and organize important documents, ensuring they are easily accessible for the team. This includes filing, archiving, and retrieving documents as needed, as well as maintaining up-to-date records.
- Efficiency Improvement: Continuously look for ways to improve the efficiency of underwriting processes. This involves identifying areas for improvement, suggesting solutions, and implementing changes to streamline workflows and enhance productivity.
Career Development
At IAG, we are committed to helping you grow your career. As an Underwriting Support Assistant, you will have access to numerous opportunities for professional development.
Training and Workshops
- Skill Development: Participate in training sessions and workshops to enhance your skills and knowledge in underwriting and insurance. These sessions cover a range of topics, from technical skills to soft skills, ensuring that you are well-equipped to excel in your role.
- Certifications: Pursue relevant certifications to advance your career and increase your expertise in the field. We support our employees in obtaining professional qualifications that enhance their career prospects and contribute to their professional growth.
Mentorship Programs
- Guidance and Support: Benefit from mentorship programs where experienced professionals provide guidance and support to help you achieve your career goals. Mentorship can help you navigate your career path, develop new skills, and gain valuable insights from experienced colleagues.
- Career Pathways: Explore different career pathways within IAG and identify opportunities for growth and advancement. We encourage our employees to take an active role in their career development and provide resources to support their progression.
Community and Social Impact
IAG is dedicated to making a positive impact in the communities we serve. As an employee, you will have the opportunity to contribute to various community initiatives and social responsibility projects.
Community Programs
- Volunteering: Participate in volunteering programs that support local communities and make a difference in people’s lives. We encourage our employees to get involved in community service and provide opportunities for them to contribute their time and skills to meaningful causes.
- Fundraising: Get involved in fundraising events and campaigns to support important causes and charities. We organize and participate in a range of fundraising activities, from charity runs to donation drives, to support organizations that align with our values.
Our Values
At IAG, our values guide everything we do. We are committed to:
- Integrity: Upholding the highest standards of honesty and ethics in all our actions. We believe in doing the right thing, even when no one is watching, and hold ourselves accountable to the highest standards of ethical conduct.
- Collaboration: Working together as a team to achieve common goals and deliver exceptional results. We value diverse perspectives and believe that collaboration drives innovation and excellence.